Terms & Conditions

Effective Date: August 7, 2026
Last Updated: August 7, 2026

1. Introduction

Welcome to SnehaFineJewells. These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your access to and use of our website and your purchase of jewellery products through our website.

By accessing, browsing, registering on, or purchasing products from our website, you agree to comply with and be legally bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

Website: https://sneha.friendsssc.com/
Business Name: SnehaFineJewells
Email: babysnehap@gmail.com
Business Address: Vijayawada, Near PVP, Andhra Pradesh, India

2. Eligibility to Use the Website

By using our website, you represent that:

You are legally capable of entering into a binding agreement.
If you are under the age of 18, you are using the website with the involvement and consent of a parent or legal guardian.
The information you provide to us is accurate, complete, and current.
You will use the website only for lawful purposes.

We reserve the right to refuse service or cancel an order where permitted by applicable law.

3. Our Products

SnehaFineJewells sells jewellery products for:

Ladies
Gents
Kids

We make reasonable efforts to ensure that product descriptions, images, specifications, sizes, colours, and other information displayed on the website are accurate.

However:

Product colours may appear slightly different depending on your device or screen.
Handmade or jewellery products may have minor variations.
Actual product appearance may vary slightly from photographs.
Product availability may change without prior notice.

Such minor variations do not necessarily constitute a product defect.

4. Product Information and Authenticity

We aim to provide accurate information about our jewellery products.

Where applicable, product listings may include information relating to:

Material
Design
Size
Weight
Colour
Finish
Product specifications

Customers should carefully review the product description and specifications before placing an order.

Where a product carries a hallmark, certificate, authenticity documentation, or other certification, the applicable information will be provided with the product or product listing where available.

5. Pricing

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to correct:

Pricing errors
Product information errors
Promotional errors
Typographical errors

If an obvious pricing or product information error affects an order that you have placed, we may contact you to confirm whether you wish to proceed at the corrected price. If you do not wish to proceed, the order may be cancelled and any payment received will be refunded as required by applicable law.

Applicable taxes, shipping charges, or other fees will be displayed during checkout where applicable.

6. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation. An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to accept or reject an order for legitimate reasons, including:

Product unavailability
Incorrect pricing or product information
Payment authorization failure
Suspected fraudulent activity
Incorrect customer information
Technical errors
Delivery restrictions

If we cancel an order after receiving payment, we will arrange an appropriate refund.

7. Customer Information

When placing an order, you agree to provide accurate and complete information, including where applicable:

Full name
Email address
Phone number
Billing address
Shipping address
Payment information

You are responsible for ensuring that your delivery information is correct.

SnehaFineJewells is not responsible for delivery problems caused by inaccurate or incomplete information supplied by the customer, subject to applicable consumer protection laws.

8. Payments

Payments may be made using the payment methods displayed on our website at checkout.

Payment must be successfully authorized before an order is processed.

Where payment processing is provided by third-party payment providers, your payment may be subject to their terms and privacy policies.

We do not intend to store complete debit or credit card information on our website servers.

9. Order Cancellation

Customers may request cancellation before an order has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may request a return in accordance with our Refunds & Returns Policy.

If we cancel an order, any payment received will be refunded through the applicable payment method, subject to applicable law and payment-provider procedures.

10. Shipping and Delivery

We will make reasonable efforts to dispatch orders within the estimated timeframe displayed on the website or communicated to you.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including:

Courier delays
Weather conditions
Public holidays
Natural disasters
Transportation disruptions
Incorrect delivery information
Government restrictions
Other unforeseen circumstances

If a significant delivery delay occurs, we will make reasonable efforts to inform you.

11. Risk and Delivery

You should inspect your jewellery promptly after delivery.

If you receive a product that appears damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Claims relating to damaged, defective, or incorrect products will be handled according to our Refunds & Returns Policy and applicable consumer protection laws.

12. Returns, Refunds and Exchanges

Returns, refunds, exchanges, and cancellation procedures are governed by our separate Refunds & Returns Policy.

Customers should review that policy before placing an order.

Nothing in these Terms or our Refunds & Returns Policy is intended to remove or restrict any mandatory consumer rights available under applicable law.

13. Jewellery Care and Proper Use

Customers are responsible for following reasonable jewellery-care instructions provided with their products.

Damage caused by:

Improper handling
Accidental damage
Chemical exposure
Excessive moisture
Improper storage
Unauthorized alterations
Resizing or repairs by third parties
Normal wear and tear

may not be considered a manufacturing defect.

Where specific care instructions are supplied with a product, customers should follow those instructions.

14. Children’s Products

We offer jewellery products intended for different age groups.

Parents and guardians are responsible for determining whether a particular jewellery item is appropriate for a child.

Small jewellery components may present choking or other safety risks to young children. Jewellery should be used under appropriate adult supervision where necessary.

15. User Accounts

If our website allows you to create an account, you are responsible for:

Keeping your login credentials confidential.
Maintaining accurate account information.
Preventing unauthorized access to your account.
Notifying us promptly if you suspect unauthorized account activity.

You are responsible for activity carried out through your account where such activity results from your failure to keep your credentials secure.

We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or unlawful activity.

16. Acceptable Use

You agree not to use our website to:

Violate any applicable law or regulation.
Commit fraud or engage in fraudulent activity.
Attempt unauthorized access to our website or systems.
Introduce viruses, malware, or other harmful code.
Interfere with website functionality.
Scrape, copy, or systematically collect website content without authorization.
Impersonate another person or business.
Submit false or misleading information.
Use the website in a manner that could damage our business or reputation.

We reserve the right to restrict or terminate access where reasonably necessary to protect our website, customers, or business.

17. Intellectual Property

Unless otherwise stated, all content appearing on this website is owned by or licensed to SnehaFineJewells.

This may include:

Business name and branding
Logos
Product photographs
Product descriptions
Graphics
Website design
Text
Icons
Videos
Other original materials

You may view and use the website for personal, non-commercial shopping purposes.

You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit our content without our prior written permission, except where permitted by applicable law.

18. Customer Reviews and User Content

If you submit reviews, photographs, comments, testimonials, or other content to our website, you confirm that:

The content is truthful to the best of your knowledge.
You have the necessary rights to submit it.
It does not infringe another person’s intellectual property or privacy rights.
It does not contain unlawful, abusive, threatening, defamatory, or misleading material.

By submitting content, you grant SnehaFineJewells a non-exclusive, royalty-free right to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

19. Privacy

Your privacy is important to us.

Our collection and processing of personal information is governed by our Privacy Policy, which explains:

What personal information we collect.
How we use personal information.
How information is stored and protected.
When information may be shared.
Your applicable privacy rights.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

20. Third-Party Services and Links

Our website may use third-party services, including payment processors, delivery providers, analytics services, hosting providers, or other service providers.

Third-party services may operate under their own terms and privacy policies.

Our website may also contain links to third-party websites. We are not responsible for the content, security, availability, or privacy practices of third-party websites.

21. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted access.

The website may occasionally be unavailable because of:

Maintenance
Technical problems
Server failures
Internet disruptions
Security incidents
Updates
Events outside our reasonable control

We reserve the right to modify, suspend, or discontinue any part of the website where reasonably necessary.

22. Disclaimer

To the maximum extent permitted by applicable law, our website and its content are provided on an “as available” basis.

We do not guarantee that:

The website will always be available.
The website will always be free from errors.
All information will always be completely current.
The website will be free from viruses or other harmful components.

Nothing in these Terms excludes any warranty, guarantee, or consumer right that cannot legally be excluded.

23. Limitation of Liability

To the maximum extent permitted by applicable law, SnehaFineJewells will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or purchase of products.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law, including liability for fraud, intentional misconduct, or mandatory consumer rights.

Where legally permitted, our liability relating to a particular product or order will not exceed the amount paid by you for that product or order.

24. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless SnehaFineJewells and its owners, employees, representatives, and service providers from claims, losses, liabilities, and reasonable expenses arising from:

Your violation of these Terms.
Your unlawful use of the website.
Your infringement of third-party rights.
Your misuse of our website or services.

This provision does not apply to the extent that the relevant claim results from our own unlawful conduct or liability that cannot legally be excluded.

25. Force Majeure

We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control, including:

Natural disasters
Floods
Fires
Epidemics or pandemics
Government actions
War or civil unrest
Strikes or labour disruptions
Transportation failures
Internet or telecommunications failures
Power outages
Major technical or cybersecurity incidents

Where reasonably possible, we will take steps to minimize the effects of such events.

26. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to mandatory consumer-protection laws and applicable jurisdictional requirements, disputes arising from these Terms or purchases made through our website shall be subject to the jurisdiction of the competent courts in Vijayawada, Andhra Pradesh, India.

Nothing in this clause prevents a consumer from exercising any mandatory legal rights available in their place of residence.

27. Dispute Resolution

If you have a complaint or dispute, we encourage you to contact us first so that we can attempt to resolve the matter amicably.

Please contact:

Email: babysnehap@gmail.com

We will make reasonable efforts to investigate and resolve legitimate complaints promptly.

Where a dispute cannot be resolved informally, either party may pursue remedies available under applicable law.

28. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or removed to the minimum extent necessary, and the remaining provisions will continue in effect.

29. Waiver

If we do not immediately enforce any provision of these Terms, this does not mean that we waive our right to enforce that provision later.

30. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect:

Changes to our business.
Changes to our website.
Changes to our products or services.
Changes in technology.
Changes in applicable laws or regulations.

The revised Terms will be posted on this page with an updated “Last Updated” date.

Your continued use of the website after the revised Terms become effective may constitute acceptance of the updated Terms, to the extent permitted by applicable law.

31. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Refunds & Returns Policy, constitute the principal terms governing your use of our website and purchase of products from SnehaFineJewells.

If there is a conflict between these Terms and a mandatory legal right, the applicable mandatory law will prevail.

32. Contact Us

If you have questions, complaints, or concerns about these Terms and Conditions, please contact us:

SnehaFineJewells

Website: https://sneha.friendsssc.com/