Effective Date: August 7, 2026
Last Updated: August 7, 2026

Refunds & Returns Policy

Thank you for shopping with Sneha Fine Jewells. We are committed to providing high-quality jewellery and excellent customer service. If you are not completely satisfied with your purchase, this Refunds & Returns Policy explains the conditions, process, and timeframes for returns, exchanges, and refunds.

Website: https://sneha.friendsssc.com/
Business Name: Sneha Fine Jewells
Email: babysnehap@gmail.com
Business Address: Vijayawada, Near PVP, Andhra Pradesh, India

By placing an order on our website, you agree to the terms outlined in this Refunds & Returns Policy.

1. Return Eligibility

You may request a return if all of the following conditions are met:

• The return request is made within 7 calendar days of receiving your order.
• The product is unused, unworn, undamaged, and in its original condition.
• The item is returned in its original packaging with all tags, certificates, invoices, and accessories (where applicable).
• The jewellery has not been resized, engraved, altered, repaired, or modified after delivery.
• The returned product passes our quality inspection.

Products that do not meet these conditions may not qualify for a refund or exchange.

2. Items That Cannot Be Returned

For hygiene, safety, and quality reasons, the following items are generally non-returnable, unless they are defective, damaged, or supplied incorrectly:

• Custom-made or personalised jewellery.
• Engraved or resized jewellery.
• Earrings that have been worn.
• Gift cards or gift vouchers.
• Clearance, promotional, or final-sale items (unless required by applicable consumer law).
• Products damaged due to misuse, accidents, improper storage, or normal wear and tear.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged during delivery,
• Defective due to a manufacturing fault, or
• Different from what you ordered,

please notify us within 48 hours of delivery by emailing babysnehap@gmail.com.

To help us process your request quickly, please include:

• Your order number.
• A description of the issue.
• Clear photographs of the product.
• Photographs of the packaging, if applicable.

After reviewing your request, we may offer a replacement, repair, store credit, or refund, depending on the circumstances.

4. How to Request a Return

To initiate a return:

1. Contact us at babysnehap@gmail.com within the applicable return period.
2. Provide your:
   • Order number
   • Full name
   • Contact details
   • Reason for the return
   • Supporting photographs, if required
3. Wait for written return authorization and return instructions.
4. Securely package the product using its original packaging.
5. Ship the item using a reliable and trackable courier service.

Returns sent without prior authorization may be refused.

5. Return Shipping Costs

Unless the return is due to our error (such as a defective, damaged, or incorrect item):

• Customers are responsible for return shipping costs.
• Original shipping charges are non-refundable unless required by applicable law.

We recommend purchasing shipping insurance and retaining proof of shipment until your return has been successfully processed.

6. Inspection of Returned Products

Once we receive your returned item, it will be inspected to verify that it satisfies the return conditions.

Inspection is generally completed within 5–7 business days after receipt.

If additional information is required, our customer support team will contact you.

7. Refund Process

If your return is approved:

• Refunds will be issued to the original payment method whenever possible.
• Refunds are generally processed within 7–10 business days after approval.
• Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

If payment cannot be refunded to the original payment method, we will work with you to determine an appropriate alternative.

8. Exchanges

Eligible products may be exchanged for:

• The same product,
• A different size (if available),
• A different product of equal or greater value (with payment of any price difference).

Exchanges are subject to stock availability.

9. Order Cancellation

Orders may be cancelled before they have been processed or dispatched.

Once an order has been shipped, it cannot be cancelled. You may instead request a return after receiving the product, subject to this policy.

10. Refund Refusal

We reserve the right to refuse refunds or exchanges where:

• The return request is submitted after the return period.
• The product has been worn, damaged, altered, or improperly handled.
• Required documentation or original packaging is missing.
• The product fails our inspection.
• The return does not comply with this policy.

11. Customer Responsibilities

Customers are responsible for:

• Inspecting products promptly upon delivery.
• Keeping invoices and purchase records.
• Packaging returned items securely.
• Following the return instructions provided by us.
• Paying return shipping costs where applicable.
• Providing accurate contact and order information.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Sneha Fine Jewells shall not be liable for indirect, incidental, special, or consequential losses arising from the purchase, use, return, or exchange of products.

Nothing in this policy limits any statutory rights available to consumers under applicable law.

13. Changes to This Policy

We may revise this Refunds & Returns Policy from time to time to reflect changes in our business practices or legal requirements.

Any updates will be published on this page with a revised “Last Updated” date.

14. Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us:

Sneha Fine Jewells

Website: https://sneha.friendsssc.com/

Email: babysnehap@gmail.com

Business Address: Vijayawada, Near PVP, Andhra Pradesh, India

We aim to respond to customer enquiries as promptly as possible and will make every reasonable effort to resolve concerns fairly and efficiently.

15. Consumer Rights

Nothing in this Refunds & Returns Policy excludes, restricts, or limits any rights or remedies you may have under applicable consumer protection laws. Where local law provides greater protection than this policy, the applicable law will prevail.