Frequently Asked Questions
General & Jewellery
What types of jewellery do you offer?
We offer Gold, Silver and Diamond jewellery across a variety of styles and collections.
What jewellery categories are available?
Our collections include earrings, rings, pendants, necklaces, bracelets, bangles, mangalsutras and bridal jewellery.
Is your gold jewellery hallmarked?
Our gold jewellery is presented as BIS hallmarked for purity and quality assurance.
Do you offer Diamond jewellery?
Yes, our collections include elegant diamond jewellery for everyday wear and special occasions.
Do you sell Silver jewellery?
Yes, we offer a selection of stylish silver jewellery.
Do you have Bridal jewellery?
Yes, our bridal collection includes jewellery designed for weddings and special celebrations.
How do I choose the right jewellery size?
Check the size information provided on the product page before placing your order.
How can I know the jewellery price?
The current price is displayed on each product page.
Orders & Shopping
How do I place an order?
Select a product, choose the required options, add it to your cart and proceed to checkout.
Do I need an account to place an order?
- You can allow guest checkout or account-based ordering depending on your website settings.
Can I change my order after placing it?
- Contact us as soon as possible. Changes may be possible before the order is processed.
Can I cancel my order?
- Cancellation may be available before processing or dispatch.
How do I know if my order is confirmed?
- You will receive an order confirmation after your order has been successfully placed.
What should I do if I order the wrong size?
Contact our support team to check available exchange options.
Payments
What payment methods do you accept?
Supported payment methods may include UPI, debit cards, credit cards and online payment options.
Are online payments secure?
Payments should be processed through the secure payment gateway configured on the website.
What should I do if my payment fails?
Check your payment details and try again. If the amount is deducted, contact your bank or our support team.
Can I pay using UPI?
UPI can be offered when it is enabled through the website’s payment gateway.
Do you offer Cash on Delivery?
Cash on Delivery availability depends on the store’s configured payment and delivery options.
Shipping & Delivery
How long does delivery take?
Delivery times depend on the product and delivery location.
How can I track my order?
Tracking information can be provided after your order has been dispatched.
Do you offer free shipping?
Free shipping availability depends on the current shipping policy or promotion.
Can I change my delivery address?
Contact us before dispatch to check whether the address can still be changed.
What happens if my order is delayed?
Contact our customer support team with your order details for assistance.
What should I do if my package arrives damaged?
Contact us promptly and provide details and photos of the package and product.